Lead Business Analyst

Job title: Lead Business Analyst

Company: American Express

Job description: Job Description You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together. The Monitoring Automation and CLIC Governance team, as part of the Global Services Group’s (GSG) Operational Excellence organization, is responsible for creating end to end solution for automated risk testing and driving controls across GSG processes by partnering with Operations, MIS, Compliance, Ops Excellence, and Capabilities. The candidate will support the team in MIS reporting, data management, analytics, and enhanced capabilities. Purpose of the role: The purpose of this role is to drive the development of Key Risk Indicators (KRIs) in alignment with the regulatory and procedural testing requirements. The position involves a detailed analysis of GSG Ops Process, work with Enterprise Testing org to define error, collaborate with ET Program Governance & Central Compliance team for Automation readiness and delivery outcome. Additionally, the role focuses on refining existing KRIs to minimize false positives, contributing to the enhancement of risk management strategies and ensuring the organization’s compliance and operational efficiency. Responsibilities: . Independently performs Root cause analysis, generates actionable insights and where applicable, identifies new data driven opportunities for the business. . Design automated controls using SQL/Python/Hive for existing manual RBST control and audit findings. . Perform analysis / recommend and highlight process enhancements to operations / governance teams. . Manage relationships and expectations with key business stakeholder. . Partner with technology, operations, and business partners on resolution of issues found . Identify opportunities to drive the effectiveness and efficiency of the Controls Reporting . Pro-actively identify platform issues, data ingestion issues and work on solutioning in timely manner. . Feasibility test for building KRIs based on testing requirements. . Excellent communication, project management skills, attention to detail, relationship building, and presentation/influencing skills are anticipated. Ability to synthesize complex data into clear presentations is also expected. . Must be a self-starter and have demonstrated ability to support multiple functions and work in a cohesive team environment with minimal supervision and work effectively and cooperatively with cross functional and global teams, across AXP Critical Factors to Success: . Structured thinking . Problem solving . Technical understanding Minimum Qualifications . Graduate in any stream, Graduate/master’s in computer science preferred. . Excellent quantitative skills and comfort with data exploration tools. . Familiarity with writing complex query using Hive/Spark/SQL . Good understanding of advanced Excel & PPT We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Expected salary:

Location: Gurgaon, Haryana

Job date: Sun, 31 Mar 2024 23:59:50 GMT

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