Principal Technical Support Engineer

Job title: Principal Technical Support Engineer

Company: Salesforce

Job description: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.detailedAs Salesforce and platform experts, Signature Engineers and Proactive Monitoring Engineers quickly resolve customer issues by investigating and responding to urgent and difficult inquiries, and propose ways to prevent problems from occurring through environmental monitoring. By doing this, we will focus our efforts on achieving high customer satisfaction with the use of Salesforce.The engineer we want is to have excellent problem-solving skills, value team play, strive to not only meet but exceed expectations, use their time efficiently, and continually learn about ever-changing technology. there is.As a Signature Engineer, you’ll work in a fast-paced, customer-focused environment where you’ll be part of a passionate problem-solving team.This position will be in charge of all levels of the typical technical support department hierarchy (Tier and Layer), and will be responsible for a complete series of responses, including communication with customers, technical research, and communication with the development department in English.Area of ​​responsibilityProviding high-level technical support to large-scale customersDetermining the essential problem from the text of the inquiry contentDeciding and implementing measures to resolve inquiriesConstantly managing customer inquiriesRecording all communications with customersControlling customer expectations and escalation from internal stakeholdersSupport for processing optimization based on an understanding of customer inquiries, trends in monitoring and detection results, and customer operationsContribute not only to your own growth but also to the growth of the teamImprove team operational efficiencyWeekdays 8:00-21:00 Shift work (9 hours, 1 hour break, flexible work on business days outside of shifts)Holiday shift work (on call at night)Minimum experience requiredWillingness to aim for high customer satisfactionAppropriate and flexible communication skills with customersStrong orientation and ability to conduct technical research, troubleshooting, and problem solving in an organized manner.Highly adaptable, quick to learn, flexible to be resourcefulAttitude and ability to cooperate across departments and positionsReading, writing, and listening in English (conversation is a plus)Ability to maintain high motivation and perform work voluntarily and independentlyIn-depth knowledge of one or more of the following:– Web technologies (HTML, CSS, JavaScript, API, etc.)– Server-side technologies (object-oriented languages ​​such as SQL and Java, application servers, databases, etc.)Experience in one or more of the following:– Management and problem solving of databases and relational data structures– Management and issue resolution of large-volume data processing and multi-tenant configuration environments– Programming and software development using API– Lifecycle related to software development– Salesforce operation and developmenta welcome experience2+ years of Salesforce technical support or developer experienceSalesforce CRM, Lightning Platform, or related technical experience.Technical knowledge and experience in understanding Salesforce applications and solutions.Visualforce and Apex development experienceLightning web component development experienceHigh English proficiency (including conversation)Qualified person:– Salesforce Certified Administrator– Salesforce Certified Senior Administrator– Salesforce Certified Platform Application Builder– Salesforce Certified Platform Developer (formerly DEV401)– Salesforce Certified Advanced Platform Developer (formerly DEV501)Example of career history of new memberstechnical support engineerManagerial position from technical support engineerIT vendor consultantSIer system engineerpresales engineerEngineer in internal IT departmentDatabase operations administratorERP application managertechnical account managerAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .Salesforce welcomes all.

Expected salary:

Location: 東京都

Job date: Fri, 23 Feb 2024 00:28:29 GMT

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